Coffee Fellows ("Coffee Fellows," "we," "us," or "our") is committed to maintaining your trust and protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you interact with our services, including visiting our stores, using our websites and mobile applications, signing up for our loyalty program, or applying for employment.
By accessing or using any of our services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of personal information:
a. Personal Identifiers
Full name
Email address
Phone number
Mailing address
Date of birth (if required for age-based promotions or verifications)
b. Transaction and Order Information
Purchase history
Loyalty program participation and points balance
Account activity and preferences
c. Payment Information
Payment data is processed securely by certified third-party payment processors. Coffee Fellows does not store full payment card details.
d. Technical Information
IP address
Device type and identifiers
Browser and operating system
Access times and referring URLs
Site interactions (pages visited, clicks, etc.)
e. Location Information
Precise or approximate location data from your mobile device, if you grant us permission.
We collect location data in the foreground (when the app is open and in use) and in the background (even when the app is closed), only if explicitly allowed by you.
This data is used to provide location-based services, personalized content, and analytics to enhance our service.
Location data may be processed by third-party analytics and marketing platforms under confidentiality agreements and strict security standards.
f. Job Application Information
Resumes, cover letters, and application forms
Employment and educational background
Reference information and interview notes
How We Use Your Information
We use your information to:
Provide and fulfill your purchases and services
Manage loyalty and rewards programs
Communicate with you about orders, offers, and updates
Provide personalized content and location-based services
Improve website and in-store experiences
Process job applications and employment inquiries
Respond to your requests or inquiries
Comply with applicable legal obligations
Sharing Your Information
We do not sell your personal information. We only share it as necessary in the following circumstances:
a. Service Providers We may share information with vendors that help us operate our business, such as:
Payment processors
Website and IT service providers
Email and marketing platforms
Loyalty program administrators These vendors are required to protect your information and use it only for authorized purposes.
b. Legal Compliance and Safety We may disclose your information if required to:
Comply with applicable laws and legal processes
Respond to law enforcement or government requests
Protect the rights, property, and safety of Coffee Fellows, our customers, and others
c. Business Transfers If Coffee Fellows is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.
Cookies and Tracking We use cookies and similar technologies to enhance your experience, including:
Saving your preferences and login information
Understanding how visitors interact with our website
Providing tailored content and promotions You may control cookie settings in your browser. Please note that disabling cookies may affect the functionality of our website.
Data Security We take reasonable and appropriate security measures to protect personal information from unauthorized access, use, or disclosure. These include:
Secure servers and encrypted communications
Role-based access controls for sensitive systems
Routine monitoring for security vulnerabilities While we strive to use the best practices, no method of transmission over the internet or storage is 100% secure.
Data Retention We retain your personal information only as long as necessary to:
Provide services and complete transactions
Comply with our legal obligations
Resolve disputes and enforce agreements Once no longer needed, data is securely deleted or de-identified.
Your Privacy Rights If you are a California resident, the California Consumer Privacy Act (CCPA) may provide you with rights including:
Right to know what personal information we collect and how we use it
Right to request deletion of your personal information (subject to certain exceptions)
Right to opt out of the sale of personal information (note: we do not sell personal information)
Right to non-discrimination for exercising your privacy rights
To submit a privacy request, please email us at info@coffeefellows.com. We may take steps to verify your identity before processing certain requests.
Children's Privacy Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately and we will delete it.
Changes to This Privacy Policy We reserve the right to update this Privacy Policy at any time. Any changes will be effective upon posting on our website with a revised effective date. We encourage you to review this policy periodically.
Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
📧 info@coffeefellows.com