Coffee Fellows Privacy Policy
Coffee Fellows ("Coffee Fellows," "we," "us," or "our") is committed to maintaining your trust and protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our services, including visiting our stores, using our websites and mobile applications, signing up for our loyalty program, or applying for employment.
By accessing or using any of our services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of personal information:
a. Personal Identifiers
Full name
Email address
Phone number
Mailing address
Date of birth (if required for age-based promotions or verifications)
b. Transaction and Order Information
Purchase history
Loyalty program participation and points balance
Account activity and preferences
c. Payment Information
Payment data is processed securely by certified third-party payment processors
Coffee Fellows does not store full payment card details
d. Technical Information
IP address
Device type and identifiers
Browser and operating system
Access times and referring URLs
Site interactions (pages visited, clicks, etc.)
e. Location Information
Precise or approximate location data from your mobile device, if you grant permission
Collected both in the foreground (when the app is open) and in the background (if explicitly allowed)
Used to provide location-based services, personalized content, and analytics
May be processed by third-party analytics and marketing platforms under confidentiality agreements and strict security standards
f. Job Application Information
Resumes, cover letters, and application forms
Employment and educational background
Reference information and interview notes
How We Use Your Information
We use your information to:
Provide and fulfill purchases and services
Manage loyalty and rewards programs
Communicate with you about orders, offers, and updates
Provide personalized content and location-based services
Improve website and in-store experiences
Process job applications and employment inquiries
Respond to your requests or inquiries
Comply with applicable legal obligations
Sharing Your Information
We do not sell your personal information. We only share it as necessary in the following circumstances:
a. Service Providers
We may share information with vendors that help us operate our business, such as:
Payment processors
Website and IT service providers
Email and marketing platforms
Loyalty program administrators
These vendors are required to protect your information and use it only for authorized purposes.
b. Legal Compliance and Safety
We may disclose your information if required to:
Comply with applicable laws and legal processes
Respond to law enforcement or government requests
Protect the rights, property, and safety of Coffee Fellows, our customers, and others
c. Business Transfers
If Coffee Fellows is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, including:
Saving your preferences and login information
Understanding how visitors interact with our website
Providing tailored content and promotions
You may control cookie settings in your browser. Disabling cookies may affect website functionality.
Data Security
We take reasonable and appropriate measures to protect personal information from unauthorized access, use, or disclosure. These include:
Secure servers and encrypted communications
Role-based access controls for sensitive systems
Routine monitoring for security vulnerabilities
While we strive to use best practices, no method of transmission over the internet or storage is completely secure.
Data Retention
We retain your personal information only as long as necessary to:
Provide services and complete transactions
Comply with legal obligations
Resolve disputes and enforce agreements
Once no longer needed, data is securely deleted or de-identified.
Your Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) may provide you with the following rights:
Right to know what personal information we collect and how we use it
Right to request deletion of your personal information (subject to certain exceptions)
Right to opt out of the sale of personal information (note: we do not sell personal information)
Right to non-discrimination for exercising your privacy rights
To submit a privacy request, email us at info@coffeefellows.com. We may take steps to verify your identity before processing certain requests.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately and we will delete it.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be effective upon posting on our website with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Coffee FellowsEmail: info@coffeefellows.com
How to Request Deletion
At Coffee Fellows, we respect your privacy and give you control over your personal data. If you would like to request deletion of your account and associated data, please follow the steps below:
You may submit a request in either of the following ways:
- Email Request: Send an email to our support team at info@coffeefellows.com with the subject line "Account Deletion Request". Please include the email address linked to your Coffee Fellows account.
- Request Form: Complete the [Account Deletion Request Form] which will be delivered directly to our support team.
What Data Will Be Deleted
Upon request, we will delete:
- Your account profile information (name, email, phone number)
- Saved preferences and loyalty/reward program data
- Order history and related in-app activity
What Data May Be Retained
Some information may be retained where required by law or for legitimate business purposes, such as:
- Transaction records needed for financial, legal, or auditing compliance
- Anonymized data that cannot be used to identify you
Retention Period
Any data that is required to be retained by law will be kept only for the necessary period, after which it will also be securely deleted.
SMS Messaging
Subscribers can opt-in for SMS messages from COFFEE FELLOWS NORTH AMERICA CORP as a part of the loyalty registration process HERE
By doing so, you agree to receive automated promotional and personalized marketing text messages from COFFEE FELLOWS NORTH AMERICA CORP to the mobile phone number you provided when signing up. Messages may pertain to promotional programs, new menu items, etc.
Messages for this program will be sent from 713-955-0181 and begin with COFFEE FELLOWS NORTH AMERICA CORP. Consent to receive automated marketing messages is not a condition of any purchase. Message frequency varies. Message and Data rates may apply.
To opt-out of the text messaging program, text the keyword STOP to 713-955-0181 to cancel. After texting STOP to 713-955-0181 you will receive one additional message confirming that your request has been processed. For more information, text the keyword HELP to 713-955-0181 for customer care information. You can also contact us at info@coffeefellows.com for additional assistance.